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Your Privacy Matters
Bella Queen Palace values your privacy and is committed to protecting your personal information.
This Privacy Policy explains how we collect, use, and protect the information you provide while visiting our website.
Information We Collect
When you place an order or contact us, we may collect:
How We Use Your Information
Your information is used to:
Payment Security
Bella Queen Palace does not store your complete payment information.
All payment transactions are processed securely through trusted third-party payment processors.
Cookies
Our website may use cookies to improve your shopping experience, remember preferences, analyze website traffic, and enhance website functionality.
You may disable cookies within your browser settings at any time.
Information Sharing
Bella Queen Palace does not sell, rent, or trade your personal information.
Information may be shared only with trusted third-party providers necessary to operate our business, including payment processors and shipping carriers.
User Content & Testimonials
Bella Queen Palace may collect photographs, videos, reviews, testimonials, written feedback, emails, text messages, direct messages, and other communications voluntarily provided by customers.
If you submit, tag, upload, email, text, or otherwise share content featuring Bella Queen Palace products, you acknowledge that such content may be used for:
Any personally identifiable information will be handled in accordance with this Privacy Policy. However, by voluntarily submitting content featuring Bella Queen Palace products, you consent to Bella Queen Palace using such content as described in our Terms & Conditions.
Data Security
We implement reasonable security measures to help protect your personal information from unauthorized access, disclosure, or misuse.
While no online system can guarantee absolute security, we continually strive to safeguard your information.
Marketing Communications
If you subscribe to our email list, you may receive promotions, product launches, and exclusive offers.
You may unsubscribe at any time using the link provided in our emails.
Policy Updates
This Privacy Policy may be updated periodically to reflect changes in our business or legal requirements.
Any updates will be posted on this page with the revised effective date.
Contact Us
If you have questions regarding this Privacy Policy, please contact us at:
Welcome
Welcome to Bella Queen Palace. By accessing our website or placing an order, you agree to be bound by the following Terms & Conditions. Please read them carefully before making a purchase.
Products
Bella Queen Palace specializes in premium Grade A+ human hair, HD lace closures, HD lace frontals, glueless wigs, luxury lashes, and beauty accessories. Product images are taken using real products whenever possible; however, colors may vary slightly due to lighting, monitor settings, and device displays.
Order Processing
All orders are processed within 3–5 business days. Business days do not include weekends or holidays.
During periods of high order volume, promotional events, or holidays, processing times may be extended. Customers will be notified if significant delays occur.
Pricing
All prices are listed in U.S. Dollars (USD). Prices are subject to change without notice.
Bella Queen Palace reserves the right to correct pricing errors, product descriptions, or inventory availability at any time.
Payments
Payment is required in full before any order is processed or shipped.
We accept all major payment methods available through our secure checkout.
Shipping
Once an order has been shipped, Bella Queen Palace is not responsible for delays caused by shipping carriers, weather, customs, or circumstances beyond our control.
Customers are responsible for providing an accurate shipping address during checkout.
Order Changes & Cancellations
Because orders begin processing quickly, order changes or cancellations cannot be guaranteed once payment has been submitted.
Please contact us immediately at bellaqueenpalace@gmail.com if you need assistance.
Returns & Exchanges
Due to the hygienic nature of our products, all sales are final.
We only accept exchanges on eligible items within 3 business days of delivery.
To qualify for an exchange:
All exchange requests are subject to inspection and approval.
Damaged or Incorrect Orders
If you receive a damaged or incorrect item, please contact us within 48 hours of delivery by emailing:
Please include:
We will review your request and work toward a resolution as quickly as possible.
Intellectual Property
All website content, including logos, product descriptions, images, videos, graphics, and branding, is the exclusive property of Bella Queen Palace and may not be copied, reproduced, or distributed without written permission.
Limitation of Liability
Bella Queen Palace shall not be liable for indirect, incidental, or consequential
damages resulting from the use of our products or website.
User-Generated Content & Media Consent
By tagging Bella Queen Palace on social media, mentioning our brand, leaving a review, or voluntarily submitting photographs, videos, testimonials, messages, emails, direct messages, text messages, or other content featuring Bella Queen Palace products ("User Content"), you grant Bella Queen Palace
to use, reproduce, publish, display, modify, edit, distribute, and share such content for marketing, promotional, advertising, social media, website, email campaigns, product pages, and other business purposes.
By submitting or sharing User Content, you represent that:
This includes, but is not limited to:
Bella Queen Palace may edit or crop submitted content for formatting purposes while preserving its original intent.
If you do not wish for your submitted content to be used, please notify us in writing before submitting it by contacting bellaqueenpalace@gmail.com.
Contact
Questions regarding these Terms & Conditions may be directed to:
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